Sebastian di Loreto

Experience

1. Itil Service Manager

   Ge Digital

   Oct 2013 — Present

   Responsible to manage the delivery of the following ITIL services to all General Electric Businesses- Change Management - Service Requests, SLAs and Email notifications- Service Catalog- Engagements, Designs and Builds (ARP)Manage an area of 8 employees and +20 contractors, while negotiating strategic contracts to deliver all these services.

Education

• EXIN

  ITIL Foundation Certification

  2007 — 2007

• New Horizons

  Windows 2003 MCSA (Microsoft Certified Systems Administrator)

  2007 — 2007

• General Electric

  Six Sigma Green Belt Certification

  2007 — 2008

• INSTITUTO DE LA SALLE

  All degrees up to High School

  1975 — 1988

• Instituto Tecnológico de Buenos Aires

  Bachelor’s of Science

  1989 — 1996

• MAX Training

  Windows 2000 MCSA (Microsoft Certified Systems Administrator)

  2002 — 2002

• Xavier University - Williams College of Business

  MBA

  2008 — 2009

Skills

• Business Process Improvement
• Infrastructure
• Data Center
• Cross-Functional Team Leadership
• Disaster Recovery
• Integration
• Project Portfolio Management
• Outsourcing
• Security
• Enterprise Architecture
• Pmp
• Leadership
• Networking
• Hp
• Process Improvement
• Service Delivery
• Six Sigma
• Process Engineering
• Business Analysis
• Management
• Program Management
• Telecommunications
• IT Operations
• Business Intelligence
• Business Process
• Team Leadership
• Erp
• Software Documentation
• Sdlc
• Windows Server
• IT Strategy
• Project Management
• IT Management
• Windows
• Contract Negotiation
• Software Project Management
• Training
• Vendor Management
• Servers
• Itil