Sebastian Taylor
Strategic Account Manager | Customer Success | B2B SaaS | Product Adoption & Renewals | AI + Tech Enthusiast ⚡️
- Role
- Account Manager at Euna Solutions
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Sebastian Taylor
I’m a Customer Success and Account Management pro who’s passionate about building strong, long-term client relationships and delivering real, measurable value. I focus on driving retention, renewals, and product adoption, ensuring customers continue to succeed with the solutions they’ve invested in.I’ve managed accounts of all sizes, from SMB to Enterprise portfolios. I know how to navigate tough conversations and shifting priorities with a calm, strategic mindset. I thrive in cross-functional environments where I can solve problems and build trust with key stakeholders. Long-term success > short-term wins, always.I’m deeply interested in the future of AI, gaming, and creativity in tech. I enjoy exploring how emerging technologies are changing the way we connect, create, and solve problems. In my free time, I’m usually diving into an RPG, learning a new coding language, or planning my next hike.Would love to connect with others in the CS, tech, gaming, and AI space, especially those who care about sustainable growth, innovation, and making a tangible impact to better our world.
Experience
Account Manager
Jan 2024 — Present
Owns a large-scale B2B portfolio supporting thousands of customers, with a focus on long-term retention, expansion, and product adoption. Partners closely with customers to understand business goals, surface risks early, and translate complex challenges into actionable solutions that drive measurable value.Leads the full customer lifecycle from onboarding through renewal, consistently exceeding revenue retention targets through proactive engagement, strategic renewals, and expansion opportunities. Acts as a trusted advisor while collaborating cross-functionally with Product, Support, and Marketing to improve customer outcomes and influence internal enhancements.Contributions have driven strong net revenue retention, reduced churn, increased expansion revenue, and improved operational efficiency through streamlined processes and more accurate forecasting.
Education
Wake Technical Community College
Associate of Science - AS, Biology/Biological Sciences, General
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