Sebastian Skrubej

IT Customer Success Manager Senior IT Project Manager @Aldi Dx

Supporting internal clients in e-commerce, with the aim of a cost-optimised support structure- Assuming the main responsibility for strategies, concepts and prototypes and strategically developing the support processes for our clients- Developing relationships between clients, our IT Shared Services and International IT in order to mediate between levels- Determining, delivering and communicating the added value provided by the IT organisation for our internal clients from the business teams- Ensuring that our Global Service Desks provide the right services in a proper relation (quality/costs)- Supporting clients in identifying the right business value metrics- Ensuring that the defined metrics and the underlying performance levels are met and deriving the corresponding measures