Sebastian Santos
Ai Data Labeling & Quality Specialist @Optomi
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WORK HISTORY
Ai Data Labeling & Quality Specialist @Optomi
Orlando, FL, US
Reviewed, labeled, and categorized customer interaction data to create high-quality training datasets. • Evaluated AI/LLM outputs for accuracy, clarity, tone, and compliance with internal guidelines. • Provided detailed feedback to enhance AI behaviors and improve multilingual consistency in customer experiences.
EDUCATION
Politecnico amigo
Mass Communication/Media Studies
ABOUT SEBASTIAN SANTOS
As an AI Data Labeling & Quality Specialist at Optomi, I focus on reviewing, labeling, and categorizing customer interaction data to create high-quality training datasets. My work includes evaluating AI/LLM outputs for accuracy, tone, and compliance with internal guidelines while providing detailed feedback to enhance AI behaviors and improve multilingual consistency in customer experiences. With a background in mass communication from Politecnico Amigo, I have also developed skills in quality control and HIPAA compliance. My goal is to support organizations in improving their AI systems and ensuring accurate, high-quality data for enhanced user experiences.
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