Sebastian Lara

Guest Experience Associate @Meow Wolf

Denver, CO, US

Engage with guests through written (email) and verbal communication (phone calls) to enhance customer experiences while operating ticketing and CRM platforms• Develop spreadsheets to systematically identify customer questions, concerns, and relevant information in a more efficient manner• Creating a dynamic visual flowchart to effectively present and communicate gameplay processes at Omega Mart • Designed an intuitive organizing system for team resources to be found more easily• Compiling master informational resources regarding operational processes, storylines, and important contacts at each LLC• Created and update weekly bulletin to facilitate team\'s accessibility to critical information• Translate information upon request quickly and accurately to assist in market expansion efforts• Developed dynamic streamlined process for cataloging, and organizing artist inquiries through the use of G Suite platforms • Consistently contribute ideas to amplify guests\' experiences, boost team\'s impact, and improve company processes• Present new platforms, skills, and techniques, to augment team\'s capabilities with different tools and increase efficiency

University of Georgia - Terry College of Business

Certificate, Entrepreneurship/Entrepreneurial Studies

UGA Music Business Program

Music Business Certificate, Music Business

University of Georgia - Terry College of Business

Bachelor of Business Administration - BBA, Management- Operations/ Supply Chain Emphasis

Lamar Dodd School of Art, University of Georgia

Minor, Fine and Studio Arts