Sebastian Lara

Creative Business Professional

Role
Guest Experience Associate at Meow Wolf
Location
Atlanta, GA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Sebastian Lara

Sebastian is a University of Georgia graduate with a degree in Supply Chain Management, minor in Visual Arts, and certificates in Music Business and Entrepreneurship. He completed the Disney College Program through the Walt Disney World Company in Orlando, Florida and is currently working for Meow Wolf in Denver, Colorado. Sebastian is passionate about the music and arts scenes, having worked with both local and regional event planning & operations companies. Going forward, he hopes to find employment in one of the following fields: entertainment, customer service, marketing, logistics, content development, event planning, or entrepreneurial ventures. As he begins his professional career, Sebastian hopes to earn positions that allow him to create value and help develop a positive impact on those around him.

Experience

  1. Guest Experience Associate

    Meow Wolf

    Jan 2022 — Present · Denver, CO, US

    Engage with guests through written (email) and verbal communication (phone calls) to enhance customer experiences while operating ticketing and CRM platforms• Develop spreadsheets to systematically identify customer questions, concerns, and relevant information in a more efficient manner• Creating a dynamic visual flowchart to effectively present and communicate gameplay processes at Omega Mart • Designed an intuitive organizing system for team resources to be found more easily• Compiling master informational resources regarding operational processes, storylines, and important contacts at each LLC• Created and update weekly bulletin to facilitate team\'s accessibility to critical information• Translate information upon request quickly and accurately to assist in market expansion efforts• Developed dynamic streamlined process for cataloging, and organizing artist inquiries through the use of G Suite platforms • Consistently contribute ideas to amplify guests\' experiences, boost team\'s impact, and improve company processes• Present new platforms, skills, and techniques, to augment team\'s capabilities with different tools and increase efficiency

Education

  • University of Georgia - Terry College of Business

    Certificate, Entrepreneurship/Entrepreneurial Studies

    2016 — 2019

  • UGA Music Business Program

    Music Business Certificate, Music Business

    2018 — 2019

  • University of Georgia - Terry College of Business

    Bachelor of Business Administration - BBA, Management- Operations/ Supply Chain Emphasis

    2015 — 2019

  • Lamar Dodd School of Art, University of Georgia

    Minor, Fine and Studio Arts

    2015 — 2018

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Sebastian Lara — Guest Experience Associate at Meow Wolf in Atlanta, GA, US | Unifers