Sebastian Fierros
Technical Product Specialist @Atento
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WORK HISTORY
Technical Product Specialist @Atento
Miramar, FL, US
Provide technical and account support to TikTok for Business advertisers, assisting with campaign setup, optimization, and troubleshooting.Help users resolve issues related to ad delivery, billing, account access, and product functionality through email and chat support.Guide clients through the use of TikTok Ads Manager tools and features, ensuring successful campaign execution.Collaborate with cross-functional support and escalation teams to identify and resolve complex technical or product-related issues.Document client interactions, report recurring problems, and provide feedback to improve product performance and customer experience.Maintain up-to-date knowledge of TikTok’s advertising products, policies, and best practices to deliver accurate support.
EDUCATION
Florida International University
Bachelor's degree, Computer Science
ABOUT SEBASTIAN FIERROS
With a Bachelor\'s degree in Computer Science from Florida International University, my…
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