Sebastian Blankson
IT Support Specialist @City of Houston
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WORK HISTORY
IT Support Specialist @City of Houston
Houston, TX, US
Provide comprehensive IT support through the HelpDesk, ensuring prompt resolution of all calls and emails while maintaining a high standard of professionalism and customer service.Demonstrate expertise in troubleshooting a diverse range of applications, hardware, and software issues, with a focus on resolving client support requests efficiently.Utilize remote support tools to resolve issues remotely, consistently achieving high levels of customer satisfaction through clear and effective communication of solutions.Handle daily inquiries including network outages, email issues, password resets, and other application-related concerns, contributing to seamless operations across the department.Collaborate closely with cross-functional IT teams and departmental divisions to swiftly resolve issues and support special projects as assigned.
EDUCATION
University of Houston
Bachelor of Arts (B.A.)
Colorado Technical University
Master's degree
University of Houston
Bachelor of Science (B.S.)
SKILLS
ABOUT SEBASTIAN BLANKSON
Analytical and results-driven marketing and sales professional with extensive experience…
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