Sebastian Arena

CTO & Co Founder @Chat-Tonic

Buenos Aires Province, AR

Built, trained and led a team of up to 10 developers to create custom chatbot experiences for a variety of clients across many industries, using our own custom-built chatbot platform and human interaction portals, to provide 24x7 support, reduce customer support costs, consolidate knowledge transfer and automate 80% of all conversations with final clients.Successfully implemented a content creation strategy to have needs from clients, move to our content team, and finally to our developers, using a conversational creation tool, AI and an fully automated building tool, to accelerate time to market, preserve requirements properly throughout the process, and enable multi-tasking amongst the team.Maintained hands-on involvement and a flat organizational structure, staying close to client needs and team challenges to foster strong client relationships and team cohesion

University of Buenos Aires

Bachelor's Computer Engineer degree