Sebastian Antony

About Sebastian Antony

An Executive Business Process Re-engineering, Lean Sigma Black Belt with global experience in digital operations transformation strategy, operational excellence, six sigma, lean, process improvement across Banking & Financial Services, Health Care and IT Services industries. Sebastian excels in the development of quality infrastructures, lean six sigma implementation, customer satisfaction, risk & controls management, complaints management, automation, digitization, target operating models for business and business processes.Sebastian is directly involved in designing and deploying business process management framework and advising Sr.Exec level members on the impact of digital operations, centre of excellence, have on various customer channels with insight from data, as a mindset. He is directly responsible for delivering the process transformation agenda for two large scale end to end transformation programmes engaging with multiple in-house and third party strategic partners, to continually develop new ideas around operating model changes, move towards digital servicing (social and mobile channels) and back-end consolidation of global processes and shared services. He specialises in integration of processes and data from front-office and middle-office business banking operational systems and reporting and analytic tools currently being developed in the industry. He has good knowledge of credit cards (consumer & corporate), payments, DCC, ePDQ, personal finance, mortgages, on-line banking, customer and market trends in financial services industry. He has experience in managing global performance improvement teams (US, UK, India) to deliver strategic & large scale transformation projects. Expert in: Operational Excellence, Lean, Six Sigma, Business Transformation, Process Improvement, Customer Experience Modelling, Strategic Modelling and Planning, Business Analytics, Financial Services, Outsourcing, Transitions.

Experience

1. Global Tech & Ai Strategy Lead - Cpg and Fs

   Google

   Apr 2024 — Present · London, GB

   In this role, I\'m responsible for setting up the strategy and execution of tech and AI across large global CPG and FS partners of Google.

Education

• University of Mumbai

  Bachelor of Applied Science (BASc), Biochemistry / Zoology

  1999 — 2001

Skills

• Change Management
• Six Sigma
• Banking
• Risk Management
• Team Management
• Process Engineering
• Business Analysis
• Market Research
• Analytics
• Business Process Improvement
• Retail Banking
• Strategy
• Analysis
• Operational Efficiency
• Management
• Team Building
• Process Improvement
• Performance Management
• Pmp
• Business Transformation
• Leadership
• Analytical Skills
• Outsourcing
• Training
• Process Management
• Project Management
• Vendor Management
• Credit Cards