Molly Johnson Tecca

About Molly Johnson Tecca

Accomplished Project Manager with 10 years of project management experience and knowledge to increase adoption, utilization and improve user experience obtained from positions in the technology and telecommunication industries. Proven success delivering critical strategies, streamlined and scalable processes and driving engagement resulting in improved processes and user experience.My program and project management experience in the technology and telecommunications industries includes AT & T, Microsoft and Lionbridge and results in expertise knowledge of diverse programs and adaption in new environments. Key qualities I bring to any professional work experience include:• Develop strong cross-organizational relationships to effectively deliver solutions.• Relationship management to identify, develop and execute strategy plan to support internal and external engagement opportunities to increase stakeholder and customer satisfaction. • Demonstrated ability to meet deadlines in a fast-paced environment by being pro-active, organized and detail oriented• Initiate, lead and implement continuous improvements for processes and product roadmap.Successful customer management experience of multiple projects on various platforms (i.e. financial software, e-commerce, technical, collaboration) from defining requirements through execution and closure. Ability to interpret and communicate complex user stories and concepts into a persuasive summary to expedite escalations and resolutions to cross functional teams with diverging opinions and viewpoints. Specialties: • Managing and influencing cross-organizational interactions.• Driving continuous process improvement. • Providing easy to use step-by-step knowledgebase materials, how-to videos.• Providing resources that build stronger, self-sustaining communities.• Basic HTML, Javascript and website administration. • Experience in diverse company environments from Start-up to Enterprise.

Experience

1. Delivery Coordinator

   Healthy Paws, A Chubb Company

   Feb 2024 — Present

Education

• Pierce Community College

  Early Childhood Education & Social Science

• The Evergreen State College

  BS, Social Science

Skills

• Ibm Connections
• Crm
• Product Management
• Management
• Program Management
• Product Marketing
• Mobile Devices
• Start-Ups
• Process Improvement
• Html
• Microsoft Dynamics
• Cross-Functional Team Leadership
• Marketing
• Sharepoint
• Integration
• Account Management
• Training
• Software Documentation
• Customer Service
• Enterprise Software
• Cloud Computing
• Social Media
• Testing
• Quality Assurance
• Sitecore
• Mimos
• Cosmic
• Sales
• Saas
• Software Development
• Blogging
• Databases
• User Experience
• Human Resources
• New Business Development
• Customer Satisfaction
• Data Analysis
• Advertising
• Analysis
• Agile Methodologies