Sean White
Mortgage Training Expert | Operations Manager | Driving Customer Success & Business Growth Through Strategic Leadership
- Role
- Sr Lending Trainer at SECU
- Location
- Durham, NC, US
- LinkedIn followers
- 500 followers
About Sean White
I have been instrumental in enhancing customer experiences, building long-term…
Experience
Sr Lending Trainer
Apr 2023 — Present · NC, US
Design, develop, and continuously update training materials and programs to reflect the latest industry standards, regulatory requirements, and best practices in lending.Conduct engaging and interactive training sessions for new hires, experienced staff, and management, utilizing various methods including workshops, e-learning modules, and on-the-job training.Assess the effectiveness of training programs through evaluations, feedback, and performance metrics, and implement improvements to address identified gaps and enhance learning outcomes.Ensure all training programs adhere to relevant regulatory guidelines and company policies, fostering a thorough understanding of compliance requirements among team members.Provide one-on-one coaching and support to lending professionals to help them achieve their personal and professional goals and develop their skills in areas such as customer service, loan processing, and risk management.Partner with senior management and other departments to identify training needs, align programs with organizational objectives, and support strategic initiatives.Leverage advanced learning technologies and tools to enhance training delivery and track participant progress and performance.
Education
Morgan State University
Bachelor of Business Administration - BBA
ASA College
Associate's degree
Skills
- Achieving Results
- Coaching Staff
- Customer Service
- Compliance Procedures
- U.s. Federal Housing Authority (Fha)
- U.s. Department of Agriculture (Usda)
- Fha
- Process Improvement
- Credit
- Process Analysis
- Mortgage Underwriting
- Sales
- Reporting Metrics
- Usda
- Mortgage Lending
- Construction Loans
- Compliance Operations
- Financial Regulation
- Leadership
- Underwriting
- Banking
- U.s. Va Loans
- Leadership Initiatives
- Loans
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