Sean Vreeland

About Sean Vreeland

I am an accomplished Information Technology professional and Army Veteran with over 20 years of experience working in the IT and project management fields while collaborating with cross-functional teams and implementing innovative technical solutions that enhance customer service, growth, and profitability. As a proactive, creative, and accountable IT Leader, I pride myself on maintaining excellent communication and interpersonal skills, proven technical knowledge, and exceptional creativity.My key skills and areas of expertise include IT Systems Administration (SysAdmin), Enterprise IT Management, IT Systems Engineering, Web Development, Project Management, and Customer Service. My well-diversified professional background originated from serving as a Commissioned Officer in the U.S. Army, complemented by a lifelong passion for information technology, backed by a bachelor’s degree focused on Computer Science and Social Science.\"I\'m not doing this to be inspiring.I\'m doing it for optimization.\"- Bill GatesCore Competencies: Information Technology Management | IT Operations | IT Infrastructure Team Leadership | Technical Support | Vendor Management Enterprise IT Systems | System Engineering | GCP and Microsoft Azure Cloud Computing SolutionsResume.doc: https://link.seanvree.com/resume.pdf: https://link.seanvree.com/resume-pdfLearning Transcripts: https://link.seanvree.com/Microsoft-learn https://link.seanvree.com/LI-Learning

Experience

1. Senior Information Technology Support Engineer

   NiCE

   Nov 2025 — Present · Salt Lake City, UT, US

   Provide technical assistance on AI applications to resolve an end-user\'s connectivity issues with the NICE suite of products.• Diagnose escalated customer issues acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments. • Serve as a subject matter expert in troubleshooting performance issues across distributed SaaS environments in AWS. • Analyze logs, metrics, and traces using tools like CloudWatch, X-Ray, Datadog, New Relic, among others. • Collaborate with development and operations teams to identify root causes and implement long-term solutions. • Provide technical guidance and mentorship to junior support engineers. • Act as an escalation point for critical customer issues, ensuring timely resolution and communication. • Develop and maintain runbooks, knowledge base articles, and diagnostic tools to improve support efficiency. • Monitor observability platforms (e.g, Prometheus, Grafana, Splunk). • Responsible for ensuring CI/CD pipelines and DevOps best practices are followed. • Support ITIL frameworks.

Education

• Microsoft Learn

  IT role-based certifications and training, Information Technology

• Utah Valley University

  Bachelor of Science - BS, Integrated Studies: Computer Science & Social Science

  2001

• Lone Peak High School

  High School Diploma

  1997 — 2000