Sean H.

Front Office Manager @Arbor Lodging

Phoenix, AZ, US

In my role as a Front Office Manager, I: • Oversee front office, food & beverage, and housekeeping teams at a 199-room downtown hotel to ensure seamless daily operations and adherence to brand standards.• Serve as evening Manager on Duty (MOD), handling urgent issues and guest escalations while supporting overnight operations and reinforcing safety protocols and service quality across the property.• Monitor and manage inventory levels of AC Market offerings, guaranteeing brand-required stock is maintained while optimizing product mix based on guest preferences and purchasing trends.• Conduct daily affirmation meetings to align staff with daily goals and brand values, and respond to guest reviews to identify service gaps, celebrate wins, and improve future guest experiences.• Handle financial chargebacks and assist in revenue protection efforts by identifying discrepancies and maintaining accurate documentation to support the hotel’s bottom line.

Johnson & Wales University

Hotel & Lodging Management

Johnson & Wales University

Bachelors Degree, Hotel & Lodging Management