Sean Ridenour

About Sean Ridenour

I’m an IT Systems Engineer with over a decade of experience designing, modernizing, and securing enterprise environments. I genuinely enjoy bringing complex systems together, whether it’s an Exchange migration, a hybrid Entra ID and Intune integration, or a major infrastructure modernization project. There’s nothing more satisfying to me than watching all the components light up, connect flawlessly, and then exploring our new capabilities the moment everything clicks into place. I’ve always believed that putting a human face on IT matters, so I approach my work with open communication, approachability, and a focus on helping people, not just systems.I thrive when I’m taking ownership of big projects or helping others grow, and I’m comfortable stepping into leadership roles when needed. One of my proudest accomplishments was completing an entire colocation data‑center migration solo and bringing all critical systems back online within a single day. Performing at the highest level while using the least amount of resources possible is always among my top priorities. As I continue evolving in my career, I’m especially passionate about the intersection of cloud technologies and traditional infrastructure, and I’m aiming toward a leadership path where I can guide teams through modernization, security improvements, and cloud integrations.My early life was always technology focused. For example, in my youth I would disassemble our family computer just to see how it worked (Much to their chagrin). Convincing my parents to let me upgrade the Voodoo graphics card in our old \"Pentium\"-powered Compaq PC was one of my crowning achievements. As I grew, so did my hunger for all things technology. I worked in electronics at Target, as an assistant manager at RadioShack, and then I finally moved into Information Technology in my early twenties. From there, it\'s been a non-stop thrill ride of learning and personal growth.

Experience

1. IT System Engineer

   National Advisors Trust

   Jul 2023 — Present · Leawood, KS, US

   Lead daily triage, assignment, and escalation of tickets (Tier 1–3)-Identify incident patterns and proactively stabilize infrastructure-Serve as infrastructure liaison across internal teams and vendors-Large focus on integrations/migrations, SSO, conditional access, and M365/Intune as the organization’s cloud technologies SME-Maintain and document core infrastructure, including patching and firmware/software management-Perform security log analysis; ensure compliance with security policies and standards-Mentor team members; review work for accuracy, consistency, and best practices-Participate in architectural improvements and system enhancements-Advanced experience with Fortinet firewalls/products, Windows OS/AD, and enterprise networking.

Education

• Johnson County Community College

  Pharmacy

  2009 — 2011

• Centriq

  CompTIA A+/MTA/CompTIA Security +/Cisco CCNA/Cisco CCENT, IT and Network Administration

  2014 — 2014

Skills

• Fonality Pbxtra
• Voip
• Windows
• Computer Proficiency
• Vmware
• Server Hardware
• Windows 7
• Powershell
• Shoretel Ip Telephony
• Networking
• Management
• Unitrends Enterprise Backup
• Customer Service
• Retail
• Technical Support
• Rds 2012/Terminal Server
• Microsoft Exchange
• Dell Sonicwall
• Citrix
• Cisco Networking
• Avaya Ip Telephony
• Ability to Work with a Team
• Enterprise Backup
• Windows Xp
• Critical Thinking
• Office 365
• Datacenter Virtualization
• Skype for Business Server
• San Administration
• Information Technology
• Remote Desktop Services
• Computer Hardware Installation
• Enterprise Storage
• Microsoft Azure
• Windows Oses
• Kemp Loadmaster/Citrix Netscaler Load Balancing
• Leadership
• Hyper-V
• Time Management
• Voip Systems