Sean Flynn

About Sean Flynn

In my journey through the world of product management over the past eight years, I\'ve had the privilege of working with some amazing brands like Royal Caribbean and Macy’s. I’ve always been driven by a passion for creating seamless customer experiences that foster loyalty and elevate engagement through innovative solutions. A highlight for me was taking on the challenge of growing our cobrand credit card base at Royal Caribbean—where I successfully increased the number of new cardholders and spend on these cards within the last year.At Imprint Payments, a startup focused on co-branded credit cards, I dove into planning strategies that resulted in a significant reduction of 25% in support contacts by enhancing payment clarity for users. My time at Macy’s was equally rewarding as I spearheaded the introduction of buy-now-pay-later options for high-ticket items through A/B testing—a move that not only boosted sales but also made shopping more accessible for many customers.Before these roles took shape, I honed my skills at JPMorgan Chase & Co, where I managed money transfer products across their platforms. This experience deepened my understanding of financial products and user interface design—skills I continue to apply as I craft payment solutions that resonate with users’ needs.Outside of work hours, I\'m often found exploring new technologies and traveling the globe for a broader view of the world and how to best incorporate technology within it.If you\'re interested in discussing collaboration opportunities or sharing insights about product management or customer loyalty strategies — don’t hesitate to reach out! Skills: Product Management | Customer Loyalty Programs | Cobrand Credit Cards | A/B Testing | Payment Solutions | User Experience Design

Experience

1. Product, Cobrand Credit Card Strategy, Customer Loyalty

   Royal Caribbean Group

   Feb 2024 — Present

   In the role of Product Manager at Royal Caribbean Group, the focus has been on driving innovative solutions for cobrand credit cards and enhancing customer loyalty. One of the most rewarding experiences has been successfully growing the cobrand credit card program, which was achieved through strategic marketing initiatives that resonated with our target audience. Implementing A/B testing has also played a crucial role in refining our customer loyalty solutions. Working closely with cross-functional teams has allowed for significant improvements in user experience across digital platforms. This collaboration resulted in a 40% uptick in engagement metrics related to our loyalty features. Additionally, forging partnerships with financial institutions has optimized our cobrand offerings and increased profitability by 15%. The journey continues to be exciting as new challenges arise in creating seamless experiences that foster lasting customer relationships.Competencies: Cobrand Credit Card Strategy, Customer Engagement Optimization, User Experience Design

Education

• Georgia Institute of Technology

  Bachelor of Science (B.S.), Finance

Skills

• Microsoft Office
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Windows
• English
• Customer Service
• Research
• Outlook
• Teaching
• Photoshop
• Public Speaking
• Strategic Planning
• Budgets