Sean Collins

Exec VP of Client Services @Fusion CX

Houston, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2025 — Present

Exec VP of Client Services @Fusion CX

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Leading growth initiatives within Fusion’s Utility vertical, with a strong focus on expanding strategic client relationships and driving new revenue. Partnering with executive-level Operations leaders to align delivery strategy, communicate roadmaps, and ensure client needs are anticipated and addressed. Accountable for growing existing partnerships while identifying and developing new customer acquisition opportunities.

EDUCATION

1989 — 1992

The University of Texas at San Antonio

Business

SKILLS

FinanceWorkforce ManagementSales ProcessLead GenerationVendor ManagementTemporary PlacementCustomer AcquisitionExecutive ManagementSolution SellingOperations ManagementB2bOutsourcingSales ManagementTrainingCustomer SatisfactionCall Center DevelopmentNew Business DevelopmentStrategyLeadershipInbound MarketingTelecommunicationsP&L ManagementBusiness DevelopmentCall CentersOutbound MarketingTelemarketingStrategic PartnershipsTalent AcquisitionStrategic PlanningSaasLeadership DevelopmentAccount ManagementContact CentersInside SalesFinancial ServicesCrmEmployee TrainingTeam BuildingManagementCustomer Retention

ABOUT SEAN COLLINS

S4 Communications is a leading provider of Call Center solutions in both Inbound and Outbound. Partnering industry leading technology and depth of management to smaller size allows S4 to be more nimble then the typical firm in the call center industry. S4 is strategically positioned for continued growth and in seven years we have exceeded a run rate of $26 million while anticipating double digit growth to continue.Specialties: Call Center Services include customer service operations, large scale sales and full on account management for our various clients. Specialize in inbound call routing, outbound and blended sales from consumer products to complex business to business solutions. Approximately 750 seat call centers located in Houston and Longview, Texas.

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