Sean Collins
EVP of Client Services
- Role
- Exec VP of Client Services at Fusion CX
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Sean Collins
S4 Communications is a leading provider of Call Center solutions in both Inbound and Outbound. Partnering industry leading technology and depth of management to smaller size allows S4 to be more nimble then the typical firm in the call center industry. S4 is strategically positioned for continued growth and in seven years we have exceeded a run rate of $26 million while anticipating double digit growth to continue.Specialties: Call Center Services include customer service operations, large scale sales and full on account management for our various clients. Specialize in inbound call routing, outbound and blended sales from consumer products to complex business to business solutions. Approximately 750 seat call centers located in Houston and Longview, Texas.
Experience
Exec VP of Client Services
Jan 2025 — Present
Leading growth initiatives within Fusion’s Utility vertical, with a strong focus on expanding strategic client relationships and driving new revenue. Partnering with executive-level Operations leaders to align delivery strategy, communicate roadmaps, and ensure client needs are anticipated and addressed. Accountable for growing existing partnerships while identifying and developing new customer acquisition opportunities.
Education
The University of Texas at San Antonio
Business
1989 — 1992
Skills
- Finance
- Workforce Management
- Sales Process
- Lead Generation
- Vendor Management
- Temporary Placement
- Customer Acquisition
- Executive Management
- Solution Selling
- Operations Management
- B2b
- Outsourcing
- Sales Management
- Training
- Customer Satisfaction
- Call Center Development
- New Business Development
- Strategy
- Leadership
- Inbound Marketing
- Telecommunications
- P&L Management
- Business Development
- Call Centers
- Outbound Marketing
- Telemarketing
- Strategic Partnerships
- Talent Acquisition
- Strategic Planning
- Saas
- Leadership Development
- Account Management
- Contact Centers
- Inside Sales
- Financial Services
- Crm
- Employee Training
- Team Building
- Management
- Customer Retention
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