Sean Dunn

About Sean Dunn

Experienced Client Services & Operations Manager with a proven track record in optimizing…

Experience

1. Client Services Manager

   Bull City Financial Solutions

   Jun 2022 — Present · Durham, NC, US

   Lead a team of 8 to drive operational efficiency, client integration, and IT projects for Accounts Receivable, Collections, and Extended Business Office teams.Key Responsibilities: Client Integration & Finance: Spearhead data and financial flow integrations, ensuring accuracy and efficiency. Operational Oversight: Manage advanced spreadsheet work (Macros, VBA, Power Automate), Linux programming, HR functions, and IT support. Project Leadership: Lead process improvements, system migrations, and technological initiatives.Notable Projects & Achievements: Cost Reduction: Reduced office costs by 60% through strategic printer maintenance and process optimizations. Website Redesign: Rebuilt company website using Oxygen Builder, enhancing site performance, user experience, and technical architecture. Task Management Automation: Developed an Excel-based system to streamline task management and improve workload distribution. Account Migration: Migrated 2.5MM accounts worth $250MM into a Single Billing Office model, ensuring compliance and seamless client integration. Recruitment Enhancements: Redesigned recruiting processes with a new portal, reducing time-to-hire and improving the candidate experience. Legacy System Integration: Engineered a Linux-based solution to host essential legacy Windows XP programs, maintaining workflow continuity and cutting IT costs. Coding & Workflow Automation: Built automation scripts using Power Automate and VBA to optimize internal processes and improve operational efficiency. Internal Knowledge Base Expansion: Doubled the size of the internal wiki and work instruction resources to enhance team productivity. Leave Tracking Automation: Implemented a Google-based system for automated leave requests and reward calculations, streamlining approval processes. Client Request Tracker: Established an automated system using Power Automate to efficiently track and manage client notification requests.

Education

• William & Mary

  Master of Business Administration (MBA), Business Administration and Management, General

  2014 — 2016

• North Carolina State University

  Bachelor of Science (BS), Agricultural Business and Management

  2002 — 2007

Skills

• Supervisory Skills
• Microsoft Office
• Leadership
• Microsoft Word
• Onboarding
• Microsoft Excel
• Powerpoint
• Personnel Management
• Training
• Vendor Management
• Research
• Microsoft Powerpoint
• Employee Training
• Profit & Loss Management
• Client Relations
• Account Management
• Project Management
• Interviews
• Pricing Strategy
• Team Building
• Management
• Marketing
• Strategic Planning
• Employee Relations
• Human Resources
• Operations Management
• Business Development
• Client Services
• Recruiting
• Cross-Functional Team Leadership
• Marketing Strategy
• Customer Relationship Management (Crm)
• Contract Negotiation
• Customer Service
• Interviewing
• Applicant Tracking Systems
• Business Analytics
• Cold Calling
• Relationship Building
• Sales Analytics