Sean Omelia
Account Manager @Jewelers Mutual Group
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WORK HISTORY
Account Manager @Jewelers Mutual Group
Neenah, WI, US
Maintain and respond to communication via email and phone queue with current and prospective jeweler partners and their associated agentServe as the partner’s program support resource by guiding them to success in their program(s) and resolving any questions or concernsExecute onboarding, including program setup and training of a new partner on systems, processes, and sales techniques across multiple mediums and audiencesAdminister and deliver business reviews with partners on a defined cadenceHelp to provide a smooth transition from business development and/or agency to onboarding phase in partnership with applicable partyIdentify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM\'s account management practicesLead, troubleshoot, and resolve partner issues with a sense of urgencyUtilize Salesforce at organizational direction to build strong, accountable engagement trackingProvide feedback to appropriate business areas for future product enhancements to improve efficiencies and improve the jeweler and customer experienceMaintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contractsCoordinate marketing materials and any technical requirements cross-functionally and externally with engaged vendors
EDUCATION
Florida International University
Masters Degree, Higher Education Administration
Grand Valley State University
Bachelor of Science (BS), Broadcasting (Minor: Advertising & Public Relations)
Grosse Pointe North High School
High School Diploma
SKILLS
ABOUT SEAN OMELIA
My name is Sean O\'Melia, I\'m currently an Admissions Counselor at the University of Wisconsin-Oshkosh with a focus on planning large recruitment events. I was born and raised in Grosse Pointe Woods.I am currently working in the field of Higher Education with an emphasis on Student Affairs. I have been fortunate enough to have experience at many different institutions of different regions, socioeconomic statuses, and diverse backgrounds. In my downtime, I love using my Broadcasting and Photography as well to make new content or just enjoy pieces of art from film to creative photos. I also greatly enjoy exploring and traveling to new places!
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