Sean Moning
IT Service Desk Technician | CCNA | Network+| Security+
- Role
- IT Service Desk Technician at Hatch
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Sean Moning
Aspiring Network Engineer with hands-on experience in configuring routers, switches, firewalls, and VPNs. Skilled in network troubleshooting, Active Directory administration, and network security monitoring. Eager to contribute technical expertise and a problem-solving mindset to support enterprise-level networking operations.
Experience
IT Service Desk Technician
Nov 2024 — Present · Houston, TX, US
Provided Tier 1–2 technical support for network connectivity, VPN access, and workstation deployments in an enterprise environment. • Worked directly with the networking team to support firewall and wireless access point (AP) upgrades, including pre- and post-change connectivity validation. • Diagnosed and resolved LAN, Wi-Fi, and remote-access connectivity issues, assisting with firewall rule verification and wireless performance troubleshooting. • Administered Active Directory and Azure AD accounts, including access controls and role assignments. • Supported incident escalation, root-cause analysis, and change documentation using Zendesk.
Education
Houston Christian University
Bachelor of Science - BS, Cybersecurity
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