Sean McIver

Product Owner - People & Places @Lloyds Banking Group

Halifax, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2024 — Present

Product Owner - People & Places @Lloyds Banking Group

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Halifax, GB

Led the development, delivery, and adoption of Prosper, an award-winning AI-driven HR knowledge platform built on ServiceNow’s Now Assist. Presented findings and best practice at industry-wide ServiceNow events. Winner of the UK CIPD ‘Best Digital/Technology Initiative in HR/L&D 2025’ award. Partnered with international feature teams to define feature sets, delivery timelines, and roles, ensuring alignment with strategic business goals. Owned the product roadmap and backlog, prioritising items through data-led evaluation and appropriate Agile methods. Facilitated Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives. Collaborated with stakeholders across the organisation to capture requirements, address challenges, and maximise value from existing assets. Translate requirements into clearly defined user stories, ensuring clarity and user-centricity through to acceptance criteria.Trained users across in-person roadshows, drop-in ‘lunch and learn’ sessions, webinars, on-demand learning and AI-driven training solutions.

EDUCATION

2003 — 2007

Glasgow University

BSc, Zoology

SKILLS

Workforce ManagementProject DeliveryMicrosoft OfficeOutsourcingService DeliveryAnalysisCall CenterContact CentersChange ManagementManagementAfter EffectsContact CentreChange CommunicationPhotoshopTeam ManagementUat CoordinationCustomer Relationship Management (Crm)User Acceptance TestingDesignsIT OperationsStakeholder ManagementAspectSql Query DesignCall CentersCustomer RetentionPremiere ProSqlUatAlmTrainingUipFire WardenCustomer Experience

ABOUT SEAN MCIVER

Product Owner with experience in taking an idea and rapidly getting it to market in a greenfield project. Speech Analytics, AI and ML. Agile, SaaS, HR and AI.

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Sean McIver — Product Owner - People & Places at Lloyds Banking Group in Halifax, GB | Unifers