Sean Masterson

About Sean Masterson

Results-driven Analyst offering a strong balance between business and technical expertise with a passion for innovation. Possessing a proven track record of 11 years of experience contributing to the advanced performance and profitability of diverse organizations. Leveraging expertise in business analysis to identify, evaluate, and resolve process inefficiencies that impact day-to-day operations. Able to oversee the entire lifecycle of projects to effectively create, document, and implement enterprise solutions that streamline the delivery of high-quality technical and functional services. Capitalizing on superior communication and interpersonal skills to establish strong relationships with customers and colleagues. Experienced in building and spearheading top performing teams, providing the guidance, training, and support needed to meet and exceed business expectations.

Experience

1. Operations Manager - Head of U s Reporting

   Aon

   Apr 2023 — Present · New York, NY, US

Education

• Georgia State University

  Business Administration and Management, General

  2011

• Graduate of Platt R.V.T.S. High School

  Highschool Diploma, Machine Drafting Certification

  1998 — 2002

Skills

• Operations Management
• Call Center
• Team Leadership
• Leadership
• Management Reporting
• Project Management
• Team Building
• Management
• Customer Service Soft Skills
• Microsoft Excel
• Communication & Negotiation Skills
• Solution Development & Implementation
• Customer Retention
• Customer Service
• Visio
• Process Improvement
• Marketing
• Call Centers
• Business Development
• Proven Written and Communication Skills
• Call Center Operations
• Technical Support
• Microsoft Office
• Sales
• Business Analysis
• Program Management
• Vendor Management
• Access
• Cross-Functional Team Leadership
• Customer Experience
• Training & Leadership
• Strategic Planning
• Service Delivery Technical Support
• Training
• Customer Satisfaction
• Telecommunications
• Analysis