Sean Mancini

Sr Technical Specialist - Enterprise Service Assurance (Systems) @Rogers Communications

Lead the development and support of in-house monitoring solutions for the Enterprise EON/MPLS access network across Canada- Plan feature roadmaps, conducted system capacity planning, and collaborated with engineering counterparts to test new device types for monitoring capabilities- Collaborate with management to identify trends in support ticketing and gather stakeholder requirements for enhanced SLA reporting, enabling proactive resolution of network issues- Utilize a range of tools and technologies, including MariaDB, Influxb, Python, Splunk, Service Now, and Cacti, to manage complex projects and optimize network performance- Successfully reduced called in support tickets by 40% by developing proactive monitoring solutions, resulting in increased customer satisfaction. Summary of Skills- Network monitoring and project management - Developing proactive monitoring solutions - Proficiency in MariaDB, Influxb, Python, Splunk, Service Now, and Cacti - Collaborating with management to identify trends in support ticketing - Using data science methods to collect and present data to stakeholders and end users