Sean Hanna
Account Manager @Everything Tech Group
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WORK HISTORY
Account Manager @Everything Tech Group
Manchester, GB
EDUCATION
The University of Manchester
B.Sc (Hons) Information Technology Management for Business, Information Technology
2003 - 2008 St. Josephs College
GCSE
Saint. Josephs Grammar School, Donaghmore
A Level
SKILLS
ABOUT SEAN HANNA
People-focused, calm-under-pressure professional with over 11 years’ experience across customer service, service delivery, and complex operational environments.I currently work as a Client Advisor at Turning Point, delivering high-quality triage, referrals, and person-centred support in fast-paced, high-risk settings. I have a strong background in case management, safeguarding awareness, risk assessment and escalation, and accurate case documentation, with consistent adherence to strict governance, confidentiality, and process requirements.Prior to this, I spent over six years at IBM UK as a Technical Solution Manager, where I led complex, high-value engagements requiring meticulous attention to detail, stakeholder management, risk control, and delivery under pressure. My experience spans audit readiness, compliance, operational governance, and cross-functional collaboration across UK and global teams.I am known for my calm and empathetic communication style, strong organisational skills, and ability to learn new systems and processes quickly while maintaining accuracy and quality. I bring a people-first mindset, balanced with structure, accountability, and professionalism.Key strengths include:Case triage & management • Risk & safeguarding escalation • Accurate documentationStakeholder engagement • Process & policy adherence • Quality assuranceTraining & onboarding • Continuous improvement • IT systems confidence
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