Sean Hilliar
Customer Operations Manager @Verne
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WORK HISTORY
Customer Operations Manager @Verne
GB
Lead Customer Operations for Verne UK, responsible for customer support services, remote hands operations, whitespace projects, security, compliance, internal IT, and continuous operational improvement- Lead and manage Customer Support Technicians, ensuring SLA adherence, effective shift coverage, and high service standards- Own all physical security as UK Security Manager, including access control, CCTV, incident response, and risk management- Led the global implementation of Visitor Management Systems across Verne- Delivered major infrastructure and facilities upgrades, including new access control and CCTV systems, and a full refurbishment of the SOC, NOC and customer breakout areas- Act as London\'s primary compliance contact for ISO 9001, 14001, 27001 and 45001, supporting audits, documentation, risk assessments, and corrective actions- Lead whitespace projects from design through deployment, optimising capacity, layout, and operational efficiency- Own and optimise operational tooling including CSM, ITSM, DCIM, and monitoring platforms- Act as technical escalation point for complex customer and infrastructure issues, driving root cause analysis and long-term preventative improvements- Manage and continuously improve Remote Hands services, including hardware installs, troubleshooting, audits, and decommissioning- Oversee structured cabling and connectivity management, including audits, documentation, and lifecycle management- Serve as the main UK contact for internal IT, including Intune laptop deployments, M365 and SharePoint administration, network support and user access management- Drive continuous improvement across processes, workflows, documentation, and operational standards- Collaborate closely with Nordic teams to align operations across the group.
EDUCATION
Kemnal Technology College
Business Studies
SKILLS
ABOUT SEAN HILLIAR
Customer Operations Manager with 10+ years\' experience in mission-critical data centre environments, specialising in customer operations, infrastructure, security, and compliance.Since May 2025, I have been leading Customer Operations for Verne UK, with responsibility for service delivery, remote hands operations, physical security, whitespace projects, tooling, and compliance. My role sits at the intersection of operations, customer experience, infrastructure, and governance, ensuring our facilities run safely, efficiently, and in line with international standards.I currently act as Security Manager for the UK, owning all physical security concerns and leading the global rollout of a Visitor Management System across Verne sites. I have been directly involved in the implementation of new access control and CCTV systems, as well as a full refurbishment of the security desk, customer breakout space and the London NOC.Alongside this, I am a core member of Verne\'s compliance team and the primary London point of contact for ISO 9001, 14001, 27001 and 45001, supporting audits, risk assessments, corrective actions, and continuous improvement initiatives.I also serve as the main UK contact for internal IT support, covering M365 administration, Intune device deployment, SharePoint, user access management, and day-to-day IT operations.
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