Sean Folliard

About Sean Folliard

My consistent history of enabling year-over-year growth across portfolio of accounts…

Experience

1. Client Success Manager (Csm) (Dod Navy) at Gartner

   Gartner

   Jan 2022 — Present

   Executed comprehensive engagement and communication plans, resulting in retention rates 19.9% and 35.3% above target, ranking within the top 20% of Customer Success Manager. Provided personalized, high touch service by developing 3-6 month client action plans for over 70 Executive level clients, aligned with their organizations’ strategic objectives. Conducted regular monthly client meetings to align Gartner services with clients’ strategic goals, milestones and challenges, resulting in seamless integration of our services within their overall strategy. Assisted clients in creating comprehensive IT strategy document, including Strategic Roadmaps, Technical Roadmaps, Organizational OKR’s, Security Metrics, Digital Maturity Plans and Data Strategies. Collaborated with clients to gain thorough understanding of complex IT and organizational strategies, resulting in a 90% attendance rate for scheduled monthly meetings. Collaborated with multiple internal stakeholders including sales, Analysts, Support and Executive Partners to present a cohesive front and achieve high level of cross-functional collaboration, resulting in a 25% increase in overall account growth. Partnered with Executive level US Federal Government (C Suite/SES) clients to support the achievement of mission-critical priorities and initiatives by providing Gartner research, aligning expert consultations, and setting up strategic document reviews. Proactively advanced critical projects by establishing consistent benchmarks to measure progress and drive results. Successfully reengaged inactive clients by 85% within 2 months through the implementation of personalized outreach strategies.

Education

• Northern Illinois University

  Bachelor of Arts (B.A.), Organizational Communication

  2013 — 2016