Sean Simons
Operations & Support Leader | AI & Data Enthusiast | Customer Focused
- Role
- Senior Manager, Self-serve Support at Airtable
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Self-serve Support
Feb 2024 — Present · Austin, TX, US
Leading Self-Serve Support to enable Airtable customers and resolve issues proactively through Help Center content, Chatbot support, and Generative AI solutions. • Enabling automation opportunities through LLM design & training. • Scaling support across surfaces to meet customers in the moment, and provide resolution proactively. • Driving content optimization based on support data and comprehensive feedback loops.• Implementing systems that scale across Support processes to enable customers and agents alike.
Education
Virginia Tech
Bachelor of Arts (B.A.), English
2008 — 2012
Skills
- Adobe Creative Suite
- Zendesk
- User Experience
- Content Strategy
- Marketing
- Copy Editing
- Event Planning
- Graphic Design
- Branding & Identity
- Editing
- Wordpress
- Content Management
- Css
- Illustrator
- Powerpoint
- Writing
- Illustration
- Copywriting
- Museums
- Information Design
- Web Design
- Indesign
- Technical Writing
- Html
- Photoshop
- Editorial
- Social Media
- Nonprofits
- Axure
- Javascript
- Document Design
- Microsoft Office
- Creative Writing
- Social Networking
- Layout
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