Sean Dickens

About Sean Dickens

Results oriented IT Professional with over 20 years experience. An innovator that is customer driven and a core team member. An astute problem solver with a proven ability to quickly learn and provide out of the box solutions to meet business challenges. SELECTED ACCOMPLISTMENTS• Proven ability to handle all customer demands no matter the technical complexity leveraging any available means.• Worked as part of a team that supported the global Windows infrastructure including all supporting applications.• Technical lead for global datacenter solutions management applications for HP, Dell, IBM hardware.• Successfully lead and completed multiple high profile, highly complex large scale projects with competing resources and conflicting priorities to support critical business objectives.• Worked as part of a team that installed, monitored and repaired of servers in a highly available multi-site data center environment where some environments had to maintain a uptime. On-call rotation and change controls.• Technical lead on server hardware research, testing and evaluation with HP, Dell, IBM, Sun and Fujitsu servers and options.• Setup, maintained and documented numerous emerging operating system provisioning software such as Windows Deployment Services, Altiris, RDP, ACI, Sysprep and imaging software. Including using vendor specific hardware configuration tools and scripting.• Worked closely with vendors to secure special pricing, roadmaps, product briefings and other technical data to keep the company up to date on what is going on in the industry.• Established business operations work flow and acted as primary point of contact with supporting departments and teams to ensure customer satisfaction and speedy problem resolution.• Subject matter expert for hardware and operating systems. Created and maintained a hardware troubleshooting database, methodology, hardware specific and various processes documentation.

Experience

1. System Engineer

   R+L Carriers

   Jul 2022 — Present · Wilmington, OH, US

Education

• Xenia Christian High School

  High School Diploma

  1994 — 1998

• Wright State University

  Computer Engineering

  1998 — 1999

Skills

• Ibm System X
• Dns
• Systems Engineering
• Process Improvement
• Ibm Director
• Microsoft Office
• Systems Administration
• Technical Leadership
• Windows Deployment Services
• Infrastructure
• Ibm System P
• Virtualization
• Iis
• Hp Sim
• Data Center Build Out and Migration
• Windows
• Ibm Iseries
• Hardware Testing and Evaluation
• Microsoft Windows
• Group Policy
• Project Planning
• Tcp/Ip
• Red Hat Linux
• Solaris
• Dell
• Hp Openview
• Dhcp
• Microsoft Exchange
• Sql
• Dfs
• Server Infrastructure
• Dell Poweredge Servers
• Hp Proliant
• Ibm Servers
• Storage Infrastructure
• Hp
• Servers
• Documentation
• Data Center
• Active Directory