Sean Desanto

About Sean Desanto

With over 15 years of experience as a product owner and UX designer, I have a passion for improving users\' lives through the products they use. I hold a Certified Usability Analyst credential from Human Factors International, and I have a proven track record of creating and managing mobile app solutions that deliver value to customers and stakeholders across various industries.Most recently, I was a senior product owner at SharkNinja, where I led the development and launch of a new mobile app for their smart home appliances. I collaborated with cross-functional teams, vendors, and customers to define the app\'s vision, strategy, and roadmap, and to ensure its usability, functionality, and quality. I also established and monitored key performance indicators, user feedback, and market trends to optimize the app\'s performance and user satisfaction. Previously, I was a senior product owner at Amica Insurance, where I designed and implemented a comprehensive mobile app ecosystem strategy that increased the customer rating of their app from 2.2/2.5 to 4.3/4.8 based on over reviews. I am always eager to learn new skills, technologies, and best practices in the mobile app sector, and to share my knowledge and insights with others. I enjoy working with diverse and talented teams, and I strive to create a positive and productive work environment that fosters innovation, collaboration, and growth. I am currently looking for new opportunities to leverage my product ownership and UX design skills in challenging and rewarding projects that make a difference in users\' lives.

Experience

1. Product Owner - Connected Play

   IGT

   Aug 2024 — Present · West Greenwich, RI, US

   As the Product Owner for Connected Play at IGT, I lead efforts to enhance and grow a key product focused on revolutionizing customer engagement within the lottery industry. Connected Play enables lotteries across multiple states to better understand and engage with their customers by building comprehensive player profiles through the use of player cards. This allows us to track purchasing and spending habits, foster customer loyalty through reward systems, and provide additional features like second-chance opportunities.My primary focus is on advancing the Connected Play experience, particularly through our mobile app, ensuring a seamless and engaging user experience. I collaborate with cross-functional teams to deliver innovative features and optimize performance, all with the goal of driving product success and increasing customer satisfaction.

Education

• New England Institute of Technology

  Associate's degree, Web/Multimedia Management and Webmaster

  2007 — 2009

Skills

• Heuristic Evaluation
• Usability Testing
• User-Centered Design
• Web Design
• Mobile Technology
• Web Development
• Mobile Web Design
• User Experience Design
• Web Redesign
• Marketing Communications
• Marketing
• Agile
• Axure
• User Experience
• Marketing Strategy
• Adobe Creative Suite
• Customer Service
• Mobile Applications
• Graphic Design
• Microsoft Office
• Visio
• User Interface Design
• Persona
• Wireframes
• Mobile Usability
• Leadership
• Strategy
• Agile Methodologies
• Usability
• Mobile Design