Sean Cusick

About Sean Cusick

Highly focused IT professional with top-level certifications as a systems technician and hardware/software support specialist. Proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. A customer service specialist comfortable operating in a wide range of platforms and environments with an emphasis on Apple products. An effective communicator, able to explain complex processes in easy to understand terms to both end-users and groups. Skilled in proactive identification and resolution of critical systems/network issues.

Experience

1. Product Manager - Ticketing, Enterprise Scaling

   Zendesk

   Nov 2021 — Present

Education

• University of Central Florida

  Bachelor of Arts (B.A.), Motion Picture Technology

  1994 — 1996

• Seminole State College of Florida

  Associate of Arts (A.A.), Literature

  1987 — 1993

Skills

• Author of Popular Blog
• Music
• Os X
• Help Desk Support
• Apple Certified Mac Technician
• Business Process Optimization
• Technical Support
• Recording Artist / Engineer
• Customer Support
• Ios
• Entertainment
• Application Administration
• Technology Needs Analysis
• Troubleshooting
• Networking
• Logic Pro
• User Training & Support Tools
• Network Connectivity Issues
• Amateur Photographer
• Systems & Network Upgrades
• Computer Repair
• Mac
• Problem Identification/Analysis
• Client Needs Fulfillment
• Business Process Management
• Disaster Recovery Planning
• Mac & Windows Platforms
• Systems Integration/Migration
• Testing & Troubleshooting
• New & Emerging Technologies
• Disaster Recovery
• International Performing Artist