Sean Balady
Director-level IT Operations and Service Management leader with experience driving enterprise Incident, Problem, and Change Management programs in global SaaS environments.
- Role
- Lead, Sre at Coupa
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Sean Balady
IT Operations and Service Management leader with extensive experience building high-performing teams and maturing Incident, Change, and Reliability programs across global SaaS environments.I specialize in transforming operational processes into scalable, data-driven systems that improve platform stability, accelerate delivery, and create executive-level visibility. Throughout my career, I’ve led ITSM maturity initiatives, implemented automation, reduced incident impact, and partnered closely with engineering, SRE, and compliance teams to drive measurable improvements.Highlights include:• Building and scaling operations teams from early-stage to enterprise level• Establishing enterprise Incident and Major Incident Management programs• Driving Change Management governance and automation to increase velocity with control• Reducing RCA turnaround from months to days• Leading large-scale cloud migrations impacting thousands of customers• Delivering executive dashboards to guide reliability and remediation strategyCore expertise:IT Operations Leadership • ITSM / ITIL • Incident, Problem & Change Management • SRE & Reliability • Automation • Cloud Platforms • Observability • Executive Reporting • Compliance & GovernanceCurrently open to hybrid or onsite leadership roles in the Las Vegas area focused on IT Operations, SRE, Incident Management, and Service Management.
Experience
Lead, Sre
Oct 2022 — Present · CA, US
Education
DeVry University
CIS
2000 — 2003
Skills
- Jira
- Data Center
- Datacentres
- Databases
- Centos
- Windows 7
- Agile Methodologies
- Management
- Dns
- Sharepoint
- Troubleshooting
- Bash
- Ubuntu
- Sql
- Linux
- Scrum
- Shell Scripting
- Itil
- Unix
- Red Hat Linux
- System Administration
- Perl
- Business Objects
- Bmc Remedy
- Bugzilla
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