Sean Wise
Customer Success Expert | President’s Club Achiever | AI Innovation | Driving Impact & Growth
- Role
- Customer Success Manager at Syndigo
- Location
- Elkton, MD, US
- LinkedIn followers
- 500 followers
About Sean Wise
Customer Success professional with a proven track record of driving retention, adoption…
Experience
Customer Success Manager
Jun 2022 — Present · Elkton, MD, US
Foster business relationships with clients and their teams through an understanding of specific business and individual needs/priorities- Connect knowledge of business and individual\'s priorities to Syndigo insights through utilization of the solution- Proactively ensure the client\'s success and satisfaction by following best practice methodologies, and communicate and celebrate their success both internally and externally- Navigate Syndigo\'s solution on behalf of the client, ensuring the appropriate solution is provided to meet a client\'s problems, and serve as the voice of the customer within the Syndigo organization- Educate clients on the benefits of Syndigo\'s solution through articulation of Syndigo\'s value proposition, and in depth understanding of Syndigo\'s solution portfolio- Provide key reporting to customers, both internal and external, in support of tracking specific metrics and KPIs- Assist in creating customized implementation and engagement plans for each client and their respective needs, based on the understanding of their business initiatives- Conduct training sessions as needed to ensure delivery of value upon client investment- Partner with Account Executive to develop and manage renewal and potential growth strategies
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