Sean Trout

About Sean Trout

Transforming Facility Management Through Strategic Partnerships & Measurable ResultsI help enterprise clients unlock operational efficiency and cost savings through innovative facility management solutions. As a Customer Success Executive at JLL, I specialize in turning complex operational challenges into streamlined, profitable outcomes.What I Do: Partner with C-suite executives to align facility management with business objectives • Design and implement preventive maintenance programs that deliver measurable ROI • Lead technology integrations (Corrigo, BI, Asset Management) that enhance operational visibility • Transform underperforming client relationships into strategic growth partnershipsRecent Impact: Achieved 100% client retention all of 2025 • Built executive relationships across enterprise accounts, driving long-term strategic value • Recovered multiple at-risk client relationships, turning them into expansion opportunitiesMy Approach: I believe great facility management isn\'t just about fixing what\'s broken—it\'s about anticipating needs, leveraging data for insights, and building partnerships that drive sustainable business outcomes. Whether it\'s reducing work order volumes by 22% or implementing AI-driven reporting that impresses the C-suite, I focus on solutions that create measurable value for all stakeholders.Let\'s Connect: If you\'re looking to optimize facility operations, explore innovative FM technology, or discuss how strategic partnerships can transform your business outcomes, I\'d love to connect and share insights.

Experience

1. Customer Success Executive

   JLL

   Jun 2024 — Present

   2025 Key AccomplishmentsDelivered Measurable Cost Savings• Saved clients $140K+ annually through targeted preventive maintenance programs • Reduced work orders by 22% while improving tenant satisfaction • Cut dispatch errors by 89%, eliminating assignment confusion • Streamlined invoice processing that provided robust equipment asset insights and better budget forecastingDrove Revenue Growth• Generated $300K+ new revenue through strategic account expansion • Built $1.3M in Top of Funnel pipelineTransformed Client Relationships• Achieved 100% client retention across all managed accounts • Elevated 7 accounts from transactional to monthly C-suite engagement • Recovered 3+ at-risk accounts during leadership transitions • Positioned clients for scalable growth through FM pilots and technology roadmapsAccelerated Technology Outcomes• Increased operational visibility via automated executive reporting • Enhanced decision-making speed through real-time dashboards • Future-proofed operations with AI-driven insights and predictive maintenance Multiplied Team Performance• Accelerated new hire productivity 50%+ through structured mentoring • Increased team win rates by sharing proven recovery methodologies • Enhanced cross-functional collaboration for faster deal cyclesImpact:$140K+ Cost Savings |$300K+ Revenue |$1.3M Pipeline |100% Retention | 7 New Executive Relationships

Education

• Dallas Baptist University

  Bible/Biblical Studies

  2008 — 2013