Sean Perez

About Sean Perez

Dedicated Network Operations Leader with more than 20 years of proven success building and leading high-performing teams to drive revenue growth and achieve measurable business outcomes. Customer-centric leader who leverages customer feedback to create and implement strategies that improve customer experiences. Expertise includes Sales, Program Management, Customer Satisfaction, Sales Operations, Sales Management, and Team Building. CORE COMPETENCIES AND ACHIEVEMENTSCustomer Success: Proven track record of leading process improvements that streamline customer journeys, enhance user experiences, improve customer satisfaction, and increase market share in highly competitive environments. Coaching, Mentoring, and Professional Development: Established talent pipelines and leveraged coaching strategies to support professional growth among team members, resulting in the promotion of over 75 employees into more senior roles. Team Leadership: Built, developed, and led teams of up to seven direct and 600+ indirect reports. Managed teams through significant organizational changes while maintaining minimal attrition rates and improving YOY sales results. Spearheaded a hiring and retention initiative that introduced competitive salary increases to retain managers and leaders.Sales Management: Led high-performing teams in a highly competitive market. Recognized for achieving top 1% sales in every assigned role and territory. Successfully managed large multi-unit retail brick-and-mortar locations across a large geographical area.Process Improvement and Business Transformation: Demonstrated abilities to analyze systems, processes, and workflows to identify bottlenecks and inefficiencies. Implemented a cross-training plan that established geo-redundancy and improved flexibility. Technical Program Management: Spearheaded two strategic initiatives to expand application capabilities and introduce AI components that created billing transparency and reduced bill errors, resulting in a $800K reduction in operational expenses while increasing annualized revenue by $400k and improving customer experiences.

Experience

1. Director Network Operations

   AT&T

   Aug 2020 — Present · Dallas, TX, US

   Promoted to Director of Network Operations and owns operational excellence of Service Delivery circuit planning, including managing the engineering teams that included onshore and offshore team members. • Monitors performance data to ensure that outsourced business partners maintain on-time performance.• Identifies operational bottlenecks and missed opportunities and leverages data and research to innovate solutions that automate manual processes, improve workflows, and enhance user experiences. • Creates exceptional customer experiences by leveraging data and customer feedback to develop and implement strategies that improve the customer journey at every touchpoint.

Education

• San Francisco State University

  Bachelor of Arts (B.A.), Psychology

  1989 — 1994