Sean Sanders
Director, Product Improvement & Guest Experience @Hilton
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WORK HISTORY
Director, Product Improvement & Guest Experience @Hilton
Provide oversight of the day to day management of Product Improvement Plans (“PIPs”) and related renovation work for hotels that occur as a result of a change of ownership transaction, end of term relicensing or Brand conversion. • Develop strategic partnerships with hotel ownership groups and operators; work in collaboration to ensure all required work is complete in accordance with hotel franchise brand standards, any applicable codes, statutes and regulations of local, county, state or federal governing body.• Responsible for the creation, negotiation, approval and all oversight of PIPs. Execute multiple projects simultaneously. Adept at providing guest experience strategies designed to ensure customer satisfaction and improve profitability.
EDUCATION
University of New Orleans
Bachelor of Science, Hotel, Restaurant, & Tourism
SKILLS
ABOUT SEAN SANDERS
In search of someone who ruthlessly prioritizes customer along with the skillfulness to work cross-functionally to achieve impactful results? Welcome, you\'ve landed in the right place. I encourage you to take a deeper dive into my profile to understand the strengths, skills, and expertise that I could bring to your organization. CliftonStrengths Top 5: Deliberative | Analytical | Individualization | Strategic | Restorative A seasoned veteran of the Hospitality industry with 20+ years of delivering products and services designed to positively impact the guest experience, enhance customer loyalty and increase profitability. My passion for serving as the \"Voice of the Customer\" has guided my career and afforded me hands-on experience in a variety of business disciplines including: operations, sales & marketing, product development, project management, and CRM. Adept at working in a matrix organization; it has served to strengthen my understanding of the business, increase my network of internal/external partners and enhance the number of transferrable skills that crossover to any industry. A few pivotal moments along the way:* In 2011-12: Successfully lead a fully integrated $20 million global rebranding initiative.* In 2013: Hilton Circle of Excellence Award Winner for Partnership in Loyalty Excellence (1st recipient to be awarded this honor).* In 2014-15: Responsible for the ideation, development and execution of new on-property guest initiatives including Hilton Honors Floor, Premium Room, and Success Playbook. These efforts contributed to the improved recognition among elite members which translated to increased Honors Occupancy and Revenue,$25 avg. rate premium above standard room accommodations, and a laser-focused vision on the operational drivers that most impacted the guest experience and likelihood to return.* Current: Serve as an advisor for hotel transformation efforts to ensure financial investment creates a positive ROI for all entities including the franchisor, franchisee and guests of the hotel. To date, I have successfully led 125+ completed hotel renovations on behalf of Hilton. On average, Overall Experience, Overall Accommodations, and RevPar Index has experienced double-digit growth. Additionally, all relevant KPI’s has seen a significant increase post renovation. The ideal opportunity will allow me to leverage my strengths of building relationships and translating strategic vision into exceptional products and services that best serves the needs of its guests while also maintaining my advocacy for profitability.
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