Sean Raney

Claims Team Manager @Zurich North America

Addison, TX, US

Lead and direct a team of 10-12 Claims Specialist in low to high exposure claims in Workers\' Compensation. • Coordinate the work activities of the team, and have responsibility for performance, development, and coaching of staff to maximize contributions and drive employee development and operational improvements.• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, external customers and brokers, and analyzing and resolving quality and customer service problems. • Achieve best practices by reviewing claims files, identifying trends and recommending improvements. • Manage corporate expenses by monitoring file allocations, resources and other expenditures to ensure appropriateness. • Ensure compliance with all legal, regulatory and internal control requirements. • Provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings. • Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members. • Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies.

SMU Dedman School of Law

Doctor of Law (J.D.), Law

Western Illinois University

Bachelor of Business, Finance and Economics