Sean Phillips
- Role
- Technical Support Team Lead at Varonis
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Sean Phillips
Top performing, highly organized, take charge professional with over 4 years of military…
Experience
Technical Support Team Lead
Feb 2022 — Present
Lead and coordinate with global teams to redesign and improve organizational processes and procedures.•Directly manage a team containing both Tier 2 and Tier 3 Technical Support Engineers across the US in their day to day tasks and case loads.•Reviewed team\'s cases and provided technical and procedural advisement as needed to move cases along and help achieve customer resolution.•Assist in managing escalations and consults between various tiers and departments throughout the support organization. •Sit and work on committees to improve policies and procedures throughout the support organization.•Provide feedback to Technical Support Engineers in order to assist with their developmental and growth plans. •Work with Technical Support Engineers to identify and address technical and soft skill gaps.
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