Sean Modun
Customer Support Leadership - Strategic Tehnical Account Management at Rocket Software
- Role
- Customer Support Manager - Strategic Accounts Management at Rocket Software
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Sean Modun
With over 25 years of experience in the field of customer support, I am passionate about helping companies on their mainframe modernization journeys. As a Customer Support Manager at Rocket Software, I manage the support delivery to top tier and strategic customers, ensuring their satisfaction and retention.My core competencies include team leadership, partner support management, technical escalation management, and technical account management. I have a proven track record of resolving complex and diverse technical issues, communicating effectively with internal and external stakeholders, and implementing process improvement initiatives.
Experience
Customer Support Manager - Strategic Accounts Management
May 2024 — Present · US
Supporting customers through their application modernization journeys.
Education
Eastern Washington University
BA, Business Administration - MIS
1992 — 1995
Skills
- Saas
- Sql
- Linux
- Technical Support
- Mentoring
- Java
- Websphere
- Integration
- Escalation Process
- Iis
- Account Management
- Analysis
- Pre-Sales
- Application Servers
- Tomcat
- Deployment
- Windows
- Troubleshooting
- Web Applications
- Xml
- Virtualization
- Security
- Enterprise Software
- System Deployment
- Crm
- Escalations Management
- Management
- Cross-Functional Team Leadership
- Html
- Solution Selling
- Problem Solving
- Jboss
- Tcp/Ip
- Customer Escalation Management
- Customer Service
- Customer Satisfaction
- Training
- Sharepoint
- Customer Relations
- Process Improvement
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.