Sean McManus

About Sean McManus

Experienced Security Supervisor with a demonstrated history of working in the electronic…

Experience

1. Bancorp Security Operations Supervisor

   Fifth Third Bank

   Oct 2021 — Present · Cincinnati, OH, US

   As the driving force behind Fifth Third Bancorp\'s Security Operations Center (SOC), I lead our 24/7 monitoring, surveillance, and call center operations with precision and dedication. My role is all about ensuring seamless security and support for our employees, vendors, customers, and tenants, no matter the time of day.Key Responsibilities:Lead with Impact: Manage and inspire the SOC team during shifts, ensuring smooth and efficient operations.Vigilant Monitoring: Keep a watchful eye on security systems, swiftly identifying and escalating potential risks.Round-the-Clock Support: Provide unwavering support for employees, customers, and incident responses, ensuring safety and security at all times.Protocol Champion: Ensure strict adherence to security protocols and procedures, maintaining a consistent and effective approach.Risk Awareness Advocate: Foster a culture of open communication, encouraging the team to voice concerns and share ideas.Customer Experience Excellence: Uphold the highest standards of customer service, creating positive experiences for both customers and colleagues.Proactive Risk Management: Consistently identify, assess, manage, monitor, and report various types of risks within the bank\'s risk appetite.