Sean G.

About Sean G.

I’m a Systems Engineer who believes automation should make everyone’s job easier. After 20+ years at OpenTable, I’ve moved from the front lines of support to building the AI and Identity frameworks that keep our team secure and productive. Drawing on more than two decades of experience in technical support, operational management, and staff mentorship, I concentrate my efforts on core Identity and Access Management (IAM) and Cloud Productivity initiatives. I seek to apply analytical skills and technical knowledge to deliver infrastructure improvements that actually work for the people using them.I have actively contributed to several large-scale deployments, including the company-wide enablement of Google Gemini for Workspace and Zoom AI Companion. My work involves leveraging technical solutions—such as Okta and Freshservice Workflows—to automate critical processes like license provisioning and ticket routing logic. I prioritize operational success by tackling complex systemic issues and serving as a reliable escalation point for the team.My career at OpenTable has provided a broad foundation, moving from front-line support and management (Customer Support Supervisor, IT Help Desk Manager) to my current specialization as Systems Engineer I, Corporate IT. In this role, I focus on complex system implementation, rigorous security enforcement, and coordinating technical contributions across strategic project teams.

Experience

1. Systems Engineer i

   OpenTable

   Mar 2026 — Present · San Francisco, CA, US

   Focus on the architecture of systemic, automated solutions and the hardening of organizational security through advanced identity management and platform governance. Leading the strategic evolution of enterprise productivity by managing company-wide deployment, high-level administrative reporting, and complex data source integration for internal AI platforms and search tools. Leveraging deep platform and IAM knowledge to design and deploy reliable automation workflows—specifically for license lifecycle management and complex application integrations—to drive long-term operational productivity.

Education

• Rowan University

  Bachelor, Communications - Radio, TV and Film

  1993 — 1997