Sean Goss
Sr. Manager Technology Contact Center @ BECU | Process Excellence
- Role
- Sr Manager Technology Contact Center at BECU
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Sean Goss
With a robust background in technology and process improvement, my leadership at BECU as Sr. Manager Technology Contact Center focuses on enhancing member services through strategic deployment of contact center technologies. Partnering with cross-functional teams, we have streamlined operations and integrated cutting-edge solutions to elevate customer interactions and support.Our team\'s commitment to continuous improvement has been instrumental in adopting new best practices, thanks to my ITIL and Lean IT credentials. The culmination of these efforts is reflected in more efficient, quality-focused processes, aligning with BECU\'s mission to empower members through exceptional service delivery.
Experience
Sr Manager Technology Contact Center
Nov 2022 — Present · Phoenix, AZ, US
The Senior Manager Technology Contact Center is responsible for managing, planning and execution of a variety of contact center technologies. This position leads the optimization of contact center technology to meet the business objectives while delivering the highest level of member service. This role will monitor new and emerging contact center best practices with an expectation of continually improving our contact center technology. This position partners effectively with Technology, Contact Center leadership and vendors to meet the needs of the contact center.
Education
Jones Metropolitan of Business and Commerce
Accounting and Business/Management
Chicago State University
Associate's degree, Business Administration and Management, General
1991 — 1995
Skills
- Wireless
- Modular Messaging
- Troubleshooting
- Voip
- Vendor Management
- Networking
- Telephony
- Technical Support
- Cisco Technologies
- Routing
- Switches
- Call Centers
- Ip
- Telecommunications
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