Sean Gooravin
Senior User Researcher @Fidelity International
Signup · Get unlimited contacts
WORK HISTORY
Senior User Researcher @Fidelity International
Kingswood, GB
Led user research for the development of a new native mobile app, digitalisation of new banking services, & redesigning the Fidelity website navigation, resulting in improved user experiences.Crafting research strategies aligned with stakeholder and team objectivesRecommending appropriate research methodsConducting research on desktop, web, mobile and tablet platformsManaging research recruitmentQualitative and quantitative methodologiesBenchmarkingAnalysing findingsWorking closely with product owners, UX designers and other stakeholdersUsing a severity scale to prioritise findings by their impact on the user\'s experiencePresenting at global company meetingsWorkshopsChampioning customer inclusion
EDUCATION
University of Dundee
Master of Science - MS, Product Design
University of Dundee
BSc, Product Design
ABOUT SEAN GOORAVIN
Senior User Researcher, bringing a proven track record of success in both the public & private sectors. My expertise in designing and delivering user-centric activities has driven positive outcomes in high-profile projects, spanning Government COVID-19 initiatives & Financial Services. Experienced in meeting Government GDS standards- 5 years UX Research experience. Planning, designing and leading research strategies: defining objectives & recommend the appropriate approach based on user & organisational needs-Employing a diverse range of qualitative and quantitative user research activities (Contextual interviews, ethnography, diary studies, moderated usability tests, card sorts, tree tests, benchmarking)-Experienced in other research activities: user journey mapping, personas, storyboarding, live data analysis, empathy mapping, assumption mapping- Applied inclusive research practices by collaborating closely with vulnerable customers through different research activities- Experienced in mentoring & developing less-experienced researchers, aiding their transition into the delivery centre & research roles- Successfully hosted multiple workshops with internal & external stakeholders, fostering collaboration for different projects & managing stakeholder relationships.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.