Sean Galianese
Senior Analyst, Digital Experience
- Role
- Senior Analyst, Digital Nexus at KPMG US
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Sean Galianese
I\'m an IT professional focused on transitioning into cybersecurity, with experience in…
Experience
Senior Analyst, Digital Nexus
Aug 2025 — Present · Charlotte, NC, US
Utilize strong diagnostic and interpersonal skills to ensure swift resolution of client technical issues, delivering digital support experiences that replicate the responsiveness of in-office assistance.Proactively diagnose and escalate client concerns by assigning appropriate priority levels, engaging management contacts when necessary, and owning issues through resolution.Provide high-quality support to Partners and professionals, leveraging empathetic communication and customer service expertise to advise and assist clients effectively.Collaborate directly with internal IT (Digital Nexus) service delivery teams to report issues, determine root causes, and implement solutions that meet all technical specifications.Partner cross-functionally with Digital Nexus delivery teams, Learning & Development, Change Management, and functional leads to promote adoption of new tools and technologies.Coordinate services across Digital Desk, Infrastructure, Operations, Networking (ION), and Depot to ensure seamless support for professionals.Serve as an onsite technical liaison, offering subject matter expertise across all areas of technology and maintaining strong client relationships at all organizational levels.Monitor and test networking and Wi-Fi systems during outages, communicating proactively with clients throughout planning, scheduling, and resolution phases.Update Standard Operating Procedures and service documentation to reflect evolving processes and ensure consistency in support delivery.Conduct follow-up communications post-resolution to confirm client satisfaction and reinforce trust in IT support services.
Education
Drexel University
Bachelor's degree
Skills
- Inventory Management
- Menu Costing
- Food & Beverage
- Customer Service
- Catering
- Retail
- Food Safety
- Hospitality Management
- Team Leadership
- Food
- Menu Development
- Team Building
- Management
- Merchandising
- Hospitality Industry
- Microsoft Office
- Culinary Management
- Culinary Skills
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