Sean Farmer

About Sean Farmer

A service oriented and process driven individual that is very enthusiastic about both the building materials and home improvement industries. I\'m particularly motivated by working with teams that are passionate about continuously improving the order management process and end user experience. In particular I enjoy cross functional interaction between a variety of stakeholders.

Experience

1. Commercial Operations Manager Northeast

   Oldcastle Infrastructure

   Sep 2022 — Present · Fredericksburg, VA, US

   Lead and mentor Project Leads at 5-6 plant locations.•Commercial Operations team is responsible for managing project coordination functions, deliveries, production/drawing reviews, and scheduling, while acting as the voice of the customer.•Complete and maintain backlog reviews updating phasing and properly clearing aged backlog. •Supporting and onboarding/training new Project Leads/Schedulers for the region. •Work in coordination with Sales Management, Production, and Engineering to create and implement strategic processes for the region. •Develop and implement improvement processes at the Project Lead level. •Participate in weekly, monthly, quarterly budget forecasts and reviews for the NE region.•Lead weekly regional SOP call. •Hold the project management team accountable for plant production and inventory management.•Provide customer service and issue resolution for orders that have been escalated.

Education

• Radford University

  Bachelor's degree, Marketing

  1998 — 2002

Skills

• Long-Term Customer Relationships
• Communication
• Following Up
• Process Improvement
• Customer Service
• Customer Follow-Up
• Production Schedules
• Sales
• Manufacturing
• Inventory Forecasting
• Inventory Management
• Time Management
• Coordination