Sean Donaldson

Desktop Support Engineer @Wingstop Restaurants Inc.

Dallas, TX, US

Leveraged Confluence and Jira to significantly improve first-time resolution rates for support tickets and reduce escalations on ZenDesk & Salesforce, enhancing overall IT support efficiency-Assisted with the implementation and management of InTune and Jamf in our environment, collaborating with Senior Engineers to transition from SCCM to a more robust MDM solution for both Windows and Apple devices-Took ownership of SCCM patching and monthly updates after self-teaching the platform when no one else volunteered; currently lead CAB meetings to present, justify, and execute patch strategies-Owned enterprise-wide Windows 11 migration project, including building golden images, integrating drivers, running pilot deployments, and coordinating rollout. Authored company-wide communication emails and provided white-glove service for impacted users-Serve as a technical liaison between Infrastructure and stakeholders, managing endpoint deployments via SCCM/InTune/Jamf and resolving driver/image issues-Coordinate with cross-functional teams to align IT services with business needs.