Sean Das

Customer Relations Manager @PADI

Bristol, GB

Continuous enhancement of customer service standards • Respond to customer complaints in a professional and empathetic manner• Plan, assign and direct assignments and projects to exceed targets • Support key account customers with high quality advice and service• Manage customer expectations and improve customer service systems and procedures • Call Centre software administration with responsibility for call-out campaigns• Create and manage income and expenditure budgets• Driver of customer retention project • Prepare statistics and analysis for stakeholders• Interview, hire, train, appraise and where necessary, discipline employees• Implement new and re-energise existing benefits and services for customers • Identify technical problems and take ownership of these until eliminated• Create initiatives and marketing campaigns that contribute towards growth • Attend international exhibitions and events• Ensure compliance to confidentiality, data protection and other company policies