Sean Connochie
Senior Director Ukii Customer Deal Desk Lead and Emea Chief of Staff @Oracle
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WORK HISTORY
Senior Director Ukii Customer Deal Desk Lead and Emea Chief of Staff @Oracle
Reading, GB
Leading the teams providing Deal Desk Support to Oracle UK, Ireland & Israel. Responsible for all functions involved in the preparation of quotes and order documents for all Oracles Lines of Business of business in UKII. This includes local Deal Desk Teams in Reading and Tel Aviv, as well as a remote Deal Desk Team in Bucharest, along with the complex Drafting Teams covering License Software, Cloud Services and Customer Success Services, also based in Bucharest. I am also responsible for the EMEA Complex Quoting Teams, based in Bucharest. Finally, I have been asked to take on the role of Chief of Staff for the EMEA Customer Deal Desk Org. with a remit of integrating the various new teams that now come under the banner of EMEA Customer Deal Desk, driving consistency and continuous improvement across the region.
EDUCATION
University of Michigan - Stephen M. Ross School of Business
Oracle Accelerate Executive Insight (AEI) Program
The Open University
BSC, Mathematics & Software Engineering
IESE Business School
Oracle Accelerate Executive Insight (AEI) Program
HMS Fisgard
BTEC HNC Engineering Artificer Apprenticeship, Electrical, Electronics and Communications Engineering
University of Plymouth
BTEC CEC, Microelectronic Systems
Leadership Enhancement & Acceleration Program (LEAP)
Leadership
HMS Collingwood
BTEC HNC Electronic Engineering Artificer Apprenticeship, Electrical, Electronics and Communications Engineering
The Association of Support Professionals
Support Management
SKILLS
ABOUT SEAN CONNOCHIE
I have worked in a number of diverse business units in Sun Microsystems and Oracle Corporation: Sun Hardware and Solaris Service Delivery. Sun Service and Product Quote & Order Management Operations. Sun Service and Oracle Premier Support Telesales Operations. Oracle Cloud, Consultancy Services and Software License Deal Management.I have experience in working to a set of key performance indicators, specifically related to Cycle Time, Quality, Revenue Conversion and Customer (Internal and External) Satisfaction. I have operationally managed both Out-Sourcing and Off-Shoring functions in both Service Delivery and Back Office Global Player - Thinks Globally, Acts LocallySpecialties: Structured & Process Driven.Incident Management. Problem Solver and Decision Maker.Team Player.Completer Finisher.Leader and Manager.
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