Sean Capaldi-Robertson

Operational Incident Manager, Strategy and Change Team (Dojo Uk, Paymentsense, Dojo Europe) @Dojo

Bristol, GB

Operations Incident Manager - I own the Dojo and Paymentsense operations and customer operations incident response strategy. I am responsible for creating, governing and sharing the working framework and processes for multiple sites across the UK and Europe. I ensure that the operations and customer operations incident, change, problem and risk processes align with the businesses overarching incident, issue and risk management strategies. Strategy and Change Manger - As part of the Operations Strategy and Change team I am responsible for partnering with delivery leads, product and project managers (within a tribe structure) to shape and execute the successful transition of products, services and features into the servicing environment and strategies to support an effective operations teamWider Operations Leadership Team - As part of the Dojo wider operations leadership team, I am responsible for the identification and creation of strategic approaches for delivery of operational initiatives.