Sean C.
Technical Support Engineer II - VxRail at Dell Technologies
- Role
- Technical Support Engineer Ii - Vxrail at Dell Technologies
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
Experience
Technical Support Engineer Ii - Vxrail
Sep 2018 — Present · Salt Lake City, UT, US
Resolved problems with failed VxRail code upgrades and new VxRail cluster Deployments.Troubleshoot hardware failures for VxRaill servers based upon PowerEdge Gen 13,14,15,16 Hardware. Analyze log files to determine cause of system problems. Dispatch parts and labor for failed hardware.Assist with vSAN Disk Group configuration as needed for Disk Replacement and Storage Expansion tasks. Utilized Knowledge Base and SolVe Documentation to ensure approved procedures are followed.Collaborate with team members for shared knowledge transfer and faster resolution times for customers. Engaged Level 3 Domain Engineer team as needed for deeply complex issues.Advised customers of VxRail best practices and answered technical questions about VxRail systems. Ensure customer understands and is in agreement with all resolution tasks being performed when assisting on remote screen-share sessions.Log detailed case notes within the SaleForce Lightning CRM system.(10 years total experience with SalesForce products.)100% Positive CSAT Feedback for 6-Years continuous assisting customers with the VxRail product.Continually seeking deeper knowledge and training about VMware and Dell Technologies products.
Education
Salt Lake Community College
Associate of Science - AS, General Studies
1997 — 1999
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